Client Portal | Documentation
WELCOME

Getting Started with Client Portal

Welcome to your new client portal. This dashboard is your central hub for managing digital services, viewing invoices, and contacting our team.

Create Account

Register with your email to access your secure dashboard.

Instant Activation

Most services activate instantly after payment. No waiting required.

Dedicated Support

Access support tickets or chat directly from your "My Account" area.

BILLING

Billing & Payments

Accepted Methods

We accept manual payment methods (Bank Transfer, Crypto, etc.). Orders are activated as soon as payment is confirmed.

Secure Transactions

Your security is our priority. We use 256-bit SSL encryption for all transactions. We do not store your full credit card numbers on our servers.

Subscription Management

Recurring services renew automatically to ensure no service interruption. You can cancel a subscription at any time from your dashboard to stop future billing.

Refund Policy

If a service fails to deploy due to a technical error, you will be automatically refunded. For other inquiries, please contact support within 24 hours of purchase.

SUPPORT

How Can We Help?

Our team is dedicated to your success. If you run into any issues or have questions about our services, here is how to reach us.

Email Support

Send us a detailed message and we'll get back to you as soon as possible.

rhys@kapiti-it.com

Service Guides

Detailed instructions for every tool we offer are listed below on this page.

Browse Guides ↓

Client Portal VPN Guide

Browse privately, access content worldwide, and protect your data on any network. Military-grade encryption with servers in multiple countries.

Choose Your VPN Username

Enter a unique username for your new VPN account. This is what you'll use to sign in to the VPN app, together with the password you create during checkout. Use only letters and numbers — no spaces or special characters — and pick something you'll remember.

Complete Your Order

Review your order, apply a promo code if you have one, and submit payment. Your VPN account will be activated within minutes and your login credentials will be sent to your email.

Download the App

Download the VPN app for your device:

Windows: Download

Mac: Download

Linux: Download

Android (APK): Download

Android (Google Play): Download

iPhone & iPad (App Store): Download

Fire TV / Android TV (APK): Download

Install and Connect

  1. Download and install the app for your device
  2. Open the app and enter your VPN username and password
  3. Select a server location (or use the recommended server)
  4. Tap Connect

That's it — you're now protected.

Choosing a Server

For the fastest speeds, connect to a server closest to your physical location. To access content from a specific country, connect to a server in that region. The app will show you available servers and their current load.

Switching Protocols

If you experience slow speeds or connection issues, try changing the protocol in the app settings. Available protocols include:

OpenVPN (UDP) — Best for speed

OpenVPN (TCP) — Best for reliability

IKEv2 — Best for mobile devices

L2TP/IPsec — Wide compatibility

PPTP — Legacy support

Connecting Multiple Devices

Your account supports up to 10 simultaneous connections. Install the app on your phone, laptop, tablet, TV, and more — all can be connected at the same time with a single account.

L2TP/IPsec Setup

If you need to configure L2TP/IPsec manually on any device, use these details:

Server: Use any server address from the app

Username: Your VPN username

Password: Your VPN password

Secret/Pre-Shared Key: 321inter

IKEv2 Setup

For manual IKEv2 configuration:

Server: Use any server address from the app

Remote ID: The server address you're connecting to

Local ID: Your VPN username

Username: Your VPN username

Password: Your VPN password

Features

Military-Grade Encryption — Your data is protected with state-of-the-art encryption on any network

Global Server Network — Connect to servers worldwide for fast, reliable access to content from anywhere

Zero Logs Policy — We don't track, store, or sell your browsing activity

Unlimited Bandwidth — Stream, download, and browse without speed throttling or data caps

P2P & Torrenting Supported — Fully supported on all servers with complete privacy

10 Simultaneous Connections — Protect all your devices with one account

1 Gbps Server Speeds — High-speed servers for optimal performance

Slow Connection Speeds

If you're experiencing slow speeds, try these steps:

  1. Connect to a server closer to your location
  2. Switch to a different protocol (OpenVPN UDP is usually fastest)
  3. Try a different server in the same region
  4. Check your base internet speed without VPN

Connection Issues

If you can't connect:

  1. Check that your username and password are entered correctly
  2. Try switching between protocols in the app settings
  3. Restart the app and try again
  4. Check your internet connection without VPN
  5. Try a different server location

Common Questions

How many devices can I use? You can connect up to 10 devices simultaneously with a single account.

How do I find my password? Your password was sent to your email when you purchased the VPN. Check your inbox and spam folder for the welcome email.

Can I use it for streaming? Yes. Unlimited bandwidth and global servers let you stream without buffering or restrictions.

Is torrenting allowed? Yes, P2P and torrenting is fully supported on all servers.

Do you keep any logs? No. We operate a strict zero-logs policy — no connection logs, no usage logs, nothing.

How fast is the connection? All servers are connected via 1 Gbps ports. For best speeds, connect to a server closest to your location.

What protocols are supported? OpenVPN (UDP/TCP), IKEv2, L2TP/IPsec, and PPTP.

Client Portal Cloud Storage

Secure cloud file storage with sharing, collaboration, and end-to-end encryption.

Logging In

1. Go to rhysy.appserviceportal.com/storage and sign in with the email and password from your welcome email.
2. We recommend changing your password after your first login.

Dashboard Overview

After logging in you will see your file dashboard. From here you can upload files, create folders, and manage your storage.

Upload Files & Folders

1. Click the "Upload" button in the top toolbar.
2. Select files or drag and drop them into the browser window.
3. Files will begin uploading immediately. Large files are uploaded in chunks for reliability.

Supported File Types

You can upload any file type: documents, images, videos, archives, and more. There is no per-file size limit beyond your total storage quota.

Sharing Files

1. Right-click a file or folder and select "Share".
2. Enter an email address or generate a public link.
3. Set permissions: View Only or Edit.
4. Click "Share" to send the invitation.

Team Workspaces

Create shared folders where your team can collaborate. All members with access can upload, edit, and organize files within the workspace.

Checking Usage

Your current storage usage is displayed in the sidebar. It shows how much space you have used out of your total plan quota.

Upgrading Your Plan

To upgrade your storage plan, contact your service provider. Available plans: 50 GB, 100 GB, 200 GB, 500 GB, 1 TB, and 2 TB.

Encryption

All files are encrypted at rest and in transit. Your data is stored securely on enterprise-grade infrastructure.

Changing Your Password

1. Click your profile icon in the top-right corner.
2. Select "Account Settings".
3. Enter your current password and your new password.
4. Click "Save" to update.

Client Portal Business Phone

Professional business phone number with call forwarding, voicemail, business hours routing, and 500 minutes per month.

Your Phone Number

When your business phone number is activated, you receive a dedicated local or toll-free number. This number is yours to use as your business line — give it to clients, put it on your website, print it on business cards. All calls to this number are handled by the Phone Manager.

Phone Manager Overview

Access your Phone Manager from the "My Apps" menu or the "Access" button on your services page. The Phone Manager dashboard shows your phone number, minutes usage, call stats, and a quick dial pad. Use the sidebar menu to navigate to Call Forwarding, Voicemail, Business Hours, Call Log, and other settings.

Minutes & Usage

Your plan includes 500 minutes per month of inbound call forwarding. The usage bar on your dashboard shows how many minutes you have used. Each minute a forwarded call is connected counts toward your allowance. Voicemail recording time also counts. Most small businesses use well under 500 minutes per month.

Setting Your Forwarding Number

Go to Call Forwarding in the sidebar. Enter the phone number where you want calls to ring — this can be your personal cell phone, office landline, or any number. Click Save. All incoming calls to your business number will now forward to this phone.

Changing Your Forwarding Number

You can change your forwarding number anytime. Simply go to Call Forwarding, enter the new number, and click Save. The change takes effect immediately — the next incoming call will ring the new number.

How Forwarding Works

When someone calls your business number, it rings your forwarding phone. If you answer, you are connected to the caller normally. If you do not answer within 20 seconds (and voicemail is enabled), the caller hears your voicemail greeting and can leave a message.

Custom Greeting

Go to Voicemail in the sidebar. Write your greeting message in the text field — for example: "Thank you for calling Acme Corp. We are unable to take your call right now. Please leave your name, number, and a brief message." Choose a male or female AI voice. Click Save. Your greeting is converted to natural-sounding speech using AI.

Listening to Voicemails

When callers leave a voicemail, it appears in your Voicemail Inbox below the settings. Each voicemail shows the caller number, date, and duration. Click the play button to listen. Unread voicemails are highlighted with a blue dot and counted in the sidebar badge.

Managing Voicemails

Click the play button to listen to a voicemail — it automatically marks as read. Use the trash icon to delete individual voicemails. Click "Mark all read" to clear the unread badge. Your inbox stores up to 50 voicemails.

Goodbye Message

After a caller finishes leaving a voicemail, a goodbye message plays. You can customize this message in the Voicemail settings — for example: "Thank you for calling. Have a great day!" It uses the same AI voice as your greeting.

Setting Your Schedule

Go to Business Hours in the sidebar. Set your timezone first — this ensures hours are checked correctly regardless of where the server is located. Then toggle each day on or off and set open/close times. By default, Monday through Friday is set to 9:00 AM – 5:00 PM with Saturday and Sunday closed.

After-Hours Behavior

When a call comes in outside your set business hours, it goes directly to voicemail (if enabled). The caller hears your voicemail greeting and can leave a message. If voicemail is disabled, the caller hears "We are currently unavailable" and the call ends.

Do Not Disturb

The Do Not Disturb toggle on your dashboard overrides business hours. When DND is on, ALL calls go to voicemail regardless of the time. Use it for meetings, lunch breaks, or after hours. Toggle it off when you are ready to take calls again.

Viewing Call History

Go to Call Log in the sidebar. Every incoming call is logged with the caller number, date and time, duration, and call type. The call log refreshes automatically when you open it. Up to 100 calls are stored.

Call Types

Calls are categorized as: Received (you answered), Missed (you did not answer and no voicemail was left), Voicemail (caller left a message), or Outbound (you made a call from the dial pad). Each type has a color-coded badge for easy scanning.

Missed Call SMS

Enable Missed Call SMS in the sidebar settings. When you miss a call, your business number automatically sends a text message to the caller — for example: "Thanks for calling! We missed your call but will get back to you shortly." You can customize this message. This feature helps you capture leads even when you cannot answer.

Client Portal Email Marketing

Send campaigns, build automations, and grow your email list.

Logging In

1. Go to rhysy.appserviceportal.com/email.
2. Enter the email and password from your welcome email.
3. We recommend changing your password after your first login.

Setup Checklist

Your dashboard shows a setup checklist: verify your sending domain, create a contact list, add contacts, and send your first campaign. It auto-hides once all steps are complete.

Creating a Campaign

1. Go to Campaigns and click "New Campaign".
2. Enter a name, subject line, and preview text.
3. Select your verified sender domain and target contact list.
4. Choose a template or write your own HTML.
5. Click "Send Now", "Schedule", or "Save Draft".

Using Templates

15 pre-built templates are included. You can also generate custom templates with AI — just provide your industry, tone, and branding preferences.

Spam Score

Before sending, click "Check Spam Score" to analyze your subject line, content, and technical setup. Fix any flagged issues to improve deliverability.

Adding Contacts

1. Go to Contacts and click "Add Contact" to add one manually.
2. Or click "Import CSV" to upload a spreadsheet. The system auto-maps common column names.

Managing Lists

Go to Lists to create, edit, or delete contact lists. Each list has a name, description, and color label. Click a list to filter contacts by that list.

Creating an Automation

1. Go to Automations and click "New Automation".
2. Choose a trigger (e.g. contact joins list, form submitted).
3. Add steps: send email, wait, add to list, or add tag.
4. Activate the automation. It runs automatically every minute.

Verifying Your Domain

1. Go to Domains and click "Add Domain".
2. Enter your domain (e.g. yourbusiness.com).
3. Add the 3 DNS records shown (CNAME and TXT) to your domain provider.
4. Click "Verify". Green checkmarks confirm successful verification.
You must verify a domain before you can send any campaigns.

Client Portal Reputation Management

Collect more 5-star reviews, manage every review in one inbox, respond with AI, and benchmark your reputation against competitors.

Logging In

1. Sign in through your account page and open Reputation Management.
2. The first time you log in, the Dashboard shows a setup checklist that walks you through each step below. It disappears once everything is done.

Adding Your Business

1. Click Locations in the sidebar, then "Add Location".
2. Choose "Find on Google" and start typing your business name — picking your listing adds the location, connects Google, and pulls in your existing reviews in one click.
3. If your business is not on Google yet, use "Add manually" and fill in your name, phone, website, and address.

Connecting Review Sources

Each location card shows three source slots: Google, Yelp, and Trustpilot.
1. Click "Connect" on a slot and search for your business — results are matched to your location's city automatically.
2. Pick your listing from the results and your reviews start syncing.
3. If a connection ever breaks, you'll get a bell alert so your review feed is never silently paused.

Dashboard Overview

The Dashboard shows your reputation at a glance: your shareable review link and QR code, a 30-day funnel summary (sent → rated → public reviews → negatives intercepted), your Reputation Score, total reviews, unread count, rating distribution, and sentiment. Use the location selector at the top to view one location or all of them — everything updates automatically.

Sending a Review Request

1. Click Collect Reviews in the sidebar.
2. Enter your customer's name and email and click "Send email invite".
3. The invite contains clickable stars — one tap takes them straight into your review funnel. If they haven't responded after a few days, one polite reminder is sent automatically.

Bulk Sending (CSV)

1. In Collect Reviews, paste a list or upload a CSV of name, email rows.
2. Invites send in batches with a live progress count, and you get a summary of sent, already-invited, unsubscribed, and invalid addresses.
3. Built-in guardrails protect your sender reputation: a daily send cap, no re-inviting the same customer within 14 days, and automatic unsubscribe handling.

Your Review Link & QR Code

Every location gets a permanent review link and QR code — find them on the Dashboard or in Collect Reviews. Share the link anywhere, download the QR for receipts, counters, or packaging, and use "Customize page" to set the theme, headline, and subtext your customers see.

Collecting From Your Website

In Collect Reviews, copy the embed snippet to put the review collector directly on your own website — it runs the same funnel as your link and QR.

How It Works

When a customer opens your review link, they pick a star rating first.
1. Happy customers (at or above your threshold) are sent on to leave a public review — on Google, Yelp, or Trustpilot if you've connected more than one.
2. Unhappy customers are shown a private feedback form instead. Their comments go only to you, so you can fix the problem before it becomes a public 1-star review. You're emailed immediately when private feedback arrives.

Setting Your Threshold & Branding

1. Go to Locations and click "Edit" on a location.
2. Choose when customers are sent to public review sites: only on 5 stars, 4+, or 3+.
3. Upload your logo and set your brand color — the funnel page and your invite emails carry your branding.

The Unified Inbox

Click Review Inbox to see every review from all connected sources in one place. Filter by location, platform, rating, sentiment, or reply status, search the text, and sort by newest, oldest, highest, or lowest. Unread reviews are badged in the sidebar; use "Mark all read" to clear them.

Replying with AI

1. Open a review and click the AI draft button — a reply is written for you in your brand voice.
2. Edit it if you like, then click "Copy & open to post" — it copies the reply and opens the review on the platform so you can paste and publish in seconds.
3. Once posted, the review shows a "You replied" confirmation in your inbox.

The AI Responder Settings

Click AI Responder to control how replies are drafted: choose Suggest (drafts on demand) or Auto (drafts qualifying new reviews automatically — never below your minimum rating without you), set your brand voice and signature, and write per-rating templates like a 5-star thank-you or a 1-2 star apology the AI adapts.

Negative Review Alerts

In Settings, set your alert email and threshold — you'll get a notification and email digest whenever a review at or below your threshold comes in.

Listings Health Check

Click Listings to audit your presence across Google, Yelp, Trustpilot, and Foursquare. You get a score out of 100, a live preview of your Google Business Profile with a completeness checklist (hours, photos, description, and more), and flags for name or ZIP mismatches across directories that can hurt local SEO. Audits refresh automatically.

Tracking Competitors

1. Click Competitors and search for a rival business on Google.
2. Their rating and review count are tracked over time and compared side-by-side with yours, so you can see exactly where you stand.

Putting Reviews on Your Website

Click Review Widgets and pick a style — grid, carousel, list, wall of love, spotlight, floating badge, inline badge, or recent-review popup. Configure the theme, minimum rating, and colors, then copy the embed code onto your site. There's no "powered by" branding on any widget.

Getting Stars in Google Search

Add the SEO rich snippet widget — it's invisible on your page but adds review schema so Google can show ⭐ star ratings next to your site in search results.

Reports

Click Reports for a client-ready reputation report over 7, 30, 90, or 365 days: new reviews, average rating, response rate, trend charts, sentiment, and highlights — with a print-optimized layout for saving as PDF.

AI Insights

Click Insights to see what customers keep mentioning: a summary, "what customers love," and "what to improve," each with counts — mined automatically from your review text.

Sharing Reviews on Social

Click Social, pick a great review, and it becomes a polished shareable image with a suggested caption. Optionally add an AI-generated background, then download the PNG and post it.