Getting Started with Client Portal
Welcome to your new client portal. This dashboard is your central hub for managing digital services, viewing invoices, and contacting our team.
Create Account
Register with your email to access your secure dashboard.
Instant Activation
Most services activate instantly after payment. No waiting required.
Dedicated Support
Access support tickets or chat directly from your "My Account" area.
Billing & Payments
Accepted Methods
We currently accept payments via manual transfer. Orders are processed immediately after verification.
Secure Transactions
Your security is our priority. We use 256-bit SSL encryption for all transactions. We do not store your full credit card numbers on our servers.
Subscription Management
Recurring services renew automatically to ensure no service interruption. You can cancel a subscription at any time from your dashboard to stop future billing.
Refund Policy
If a service fails to deploy due to a technical error, you will be automatically refunded. For other inquiries, please contact support within 24 hours of purchase.
How Can We Help?
Our team is dedicated to your success. If you run into any issues or have questions about our services, here is how to reach us.
Email Support
Send us a detailed message and we'll get back to you as soon as possible.
rhys@kapiti-it.comService Guides
Detailed instructions for every tool we offer are listed below on this page.
Browse Guides ↓Client Portal VPN Guide
Browse privately, access content worldwide, and protect your data on any network. Military-grade encryption with servers in multiple countries.
In This Guide
Choose Your VPN Username
Enter a unique username for your new VPN account. This is what you
Complete Your Order
Review your order, apply a promo code if you have one, and submit payment. Your VPN account will be activated within minutes and your login credentials will be sent to your email.
Download the App
Install and Connect
- Download and install the app for your device
- Open the app and enter your VPN username and password
- Select a server location (or use the recommended server)
- Tap Connect
That's it — you're now protected.
Choosing a Server
For the fastest speeds, connect to a server closest to your physical location. To access content from a specific country, connect to a server in that region. The app will show you available servers and their current load.
Switching Protocols
If you experience slow speeds or connection issues, try changing the protocol in the app settings. Available protocols include:
OpenVPN (UDP) — Best for speed
OpenVPN (TCP) — Best for reliability
IKEv2 — Best for mobile devices
L2TP/IPsec — Wide compatibility
PPTP — Legacy support
Connecting Multiple Devices
Your account supports up to 10 simultaneous connections. Install the app on your phone, laptop, tablet, TV, and more — all can be connected at the same time with a single account.
L2TP/IPsec Setup
If you need to configure L2TP/IPsec manually on any device, use these details:
Server: Use any server address from the app
Username: Your VPN username
Password: Your VPN password
Secret/Pre-Shared Key: 321inter
IKEv2 Setup
For manual IKEv2 configuration:
Server: Use any server address from the app
Remote ID: The server address you're connecting to
Local ID: Your VPN username
Username: Your VPN username
Password: Your VPN password
Features
Military-Grade Encryption — Your data is protected with state-of-the-art encryption on any network
Global Server Network — Connect to servers worldwide for fast, reliable access to content from anywhere
Zero Logs Policy — We don't track, store, or sell your browsing activity
Unlimited Bandwidth — Stream, download, and browse without speed throttling or data caps
P2P & Torrenting Supported — Fully supported on all servers with complete privacy
10 Simultaneous Connections — Protect all your devices with one account
1 Gbps Server Speeds — High-speed servers for optimal performance
Slow Connection Speeds
If you're experiencing slow speeds, try these steps:
- Connect to a server closer to your location
- Switch to a different protocol (OpenVPN UDP is usually fastest)
- Try a different server in the same region
- Check your base internet speed without VPN
Connection Issues
If you can't connect:
- Check that your username and password are entered correctly
- Try switching between protocols in the app settings
- Restart the app and try again
- Check your internet connection without VPN
- Try a different server location
Common Questions
How many devices can I use? You can connect up to 10 devices simultaneously with a single account.
How do I find my password? Your password was sent to your email when you purchased the VPN. Check your inbox and spam folder for the welcome email.
Can I use it for streaming? Yes. Unlimited bandwidth and global servers let you stream without buffering or restrictions.
Is torrenting allowed? Yes, P2P and torrenting is fully supported on all servers.
Do you keep any logs? No. We operate a strict zero-logs policy — no connection logs, no usage logs, nothing.
How fast is the connection? All servers are connected via 1 Gbps ports. For best speeds, connect to a server closest to your location.
What protocols are supported? OpenVPN (UDP/TCP), IKEv2, L2TP/IPsec, and PPTP.